Returns and Refunds

Return and Refund Policy

Thank you for shopping with us.
At MAO LIAO, we are committed to ensuring your satisfaction with every purchase. Please read our Return and Refund Policy carefully before making your order.

1. Eligibility for Returns and Refunds

  • Due to the nature of alcoholic products, returns and refunds are only accepted under the following circumstances:

    • You received the wrong item (different from what was ordered).

    • The product is damaged or defective upon delivery.

    • The product delivered is expired.

  • To be eligible for a return or refund, you must notify us within 24 hours of receiving your order, along with supporting evidence (e.g., photographs of the product).

2. Non-Eligible Items

  • We do not accept returns or offer refunds for products due to:

    • Change of mind after purchase.

    • Personal taste preferences.

    • Minor packaging dents or cosmetic damage that do not affect product quality.

3. Return Process

  • To initiate a return, please contact us within 24 hours of receiving your order.

  • Provide your order number, a brief description of the issue, and photographs of the item(s) where applicable.

  • Our team will assess your case and advise you on the next steps.

  • If a return is approved, the product must be returned in its original condition and packaging, unopened, and with proof of purchase.

4. Refunds

  • Once your return is received and inspected, we will notify you of the status of your refund.

  • If approved, your refund will be processed within 7-10 working days, and a credit will automatically be applied to your original method of payment.

  • If a refund is not approved, we will inform you and return the product to you at your cost (if applicable).

5. Exchanges

  • Exchanges are only applicable for items that are defective or damaged during delivery.

  • Subject to availability, we will replace the item with the same product or a product of similar value.

6. Delivery Issues

  • If your order is undeliverable due to incorrect delivery information provided, additional delivery charges may apply.

7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Email: Maoliaosg@gmail.com